top of page

Privacy Policy

At Onezero Energy Limited we are committed to protecting the privacy of visitors to our website and safeguarding the integrity of your personal information. This policy explains how we collect information, what we use it for and your rights to control our use of your information.

This policy applies in connection with our website and social media pages.

If you want to change how we contact you at any time, please email

Who we are

Onezero Energy Limited Ltd. is a private limited company registered in England & Wales number 12475030 whose registered address is at C/O External Services Limited, Central House 20 Central Avenue, St Andrews Business Park, Norwich, England, NR7 0HR.

Onezero is the trading name of Onezero Energy Limited Ltd. and shall be used as the company name throughout any document, website, or public facing media, unless there are legal requirements to refer to the limited company. 

Reference in these Terms to “we”, “us” or “our” refers to Onezero Energy Limited.

What information we collect

We collect information you provide to us, which includes data you give when communicating with us. It can include:

  • your name

  • address

  • phone number

  • email address

  • date of birth

  • any other personal information you share

  • your interests in Onezero Energy Limited


We conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing your interests and involvement with our work (via communication with us) we may be able to build demographic profiles which help us decide on actions we take in terms of communication and Onezero Energy Limited projects.

If you choose not to disclose requested information, we may not be able to provide you with certain services.

If you work for us as a contractor or member of staff then we may collect additional information about you (e.g. emergency contact details, medical conditions). This information is retained for legal reasons, to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes. We take extra care to ensure sensitive personal data (such as health information) is protected.

You do not need to disclose any personal information to simply browse our site.

How your personal information is used

We process personal information for certain legitimate business purposes, which include the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our services and communications to benefit our objectives

  • to identify and prevent fraud

  • to enhance the security of our network and information systems

  • to better understand how people interact with our websites

  • to determine the effectiveness of our campaigns, advertising and other consultations


We also use personal data for administrative purposes including:

  • to respect your choices and preferences (e.g. if you ask not to receive marketing material, we will keep a record of this to ensure we respect your choice).

  • Replying to enquiries

  • Collating data and feedback to inform on development and planning

  • Job applications (reviewing information and contacting the applicant)


In some cases we may also process data to:

  • enter into, or perform, a contract with you

  • comply with a legal duty

  • protect your vital interests (i.e. to protect someone’s life).


We may carry out research and analysis on our visitors’ data to help us better understand them, improve the relevance and effectiveness of our marketing, and provide a better service to supporters. This may include using demographic or other information to identify common characteristics, interests and preferences.


We may also occasionally use publicly available information about individuals, such as media reports or information on Companies House about business interests, to inform our communication. 

We may aggregate and anonymise personal data before we analyse it so that it can no longer be linked to an identifiable person.


Whenever we process data for these purposes, we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times.

Marketing information by email

When providing us with email information via our newsletter sign up, you are opting-in to receive marketing communications from us. Where you agree, we may send you regular newsletters and other occasional update emails that will hold information regarding jobs, events, appeals and fundraising. You can object or unsubscribe to receiving marketing emails from us at any time. Please let us know by emailing us at



We do not make marketing calls without consent.

You may receive other types of telephone calls from us which are administrative or in response to a request from you for information, such as enquiries.

Who do we share information with?

We will never sell or rent your personal information to other organisations. We will only disclose information when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:

  • When we use other companies to provide services on our behalf, e.g. Microsoft Office

  • If we receive a complaint about any content you have posted or transmitted to or from our site, to enforce or apply our Terms and Conditions or if we believe that we need to do so to protect and defend the rights, property or personal safety of Onezero Energy Limited, our website or our visitors and for other lawful purposes

  • If we merge with another organisation to form a new entity, information may be transferred to the new entity


Storing your information

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information. 

We are based in the UK, therefore our data collection and storage is governed by the rules of the UK Data Protection Act.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We aim to keep the information we hold about you accurate and up to date. You can check this by emailing us at If you find any inaccuracies we will delete or correct it promptly.

Any personal information you supply to us will not be retained for longer than necessary. We regularly review what information we hold and delete any that is no longer required.

Some organisations which provide services to us may transfer personal data, but we’ll only allow them to do so if your data is adequately protected.

For example, some of our systems use Microsoft. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we’ll allow this as we are certain personal data will still be adequately protected.


Your right to control your data

You have legal rights for the control of your data, which includes:

  • the right for confirmation as to whether or not we hold your personal data

  • the right to obtain a copy of the information we hold (called a Subject Access Request)

  • the right to have inaccurate data corrected

  • the right to have your data erased, except where it is necessary for us to continue to use the data for a lawful reason

  • the right to object to our processing of your data for marketing or profiling

  • the right to receive your data in a common electronic format where we hold it either on the basis of your consent or for the performance of a contract


Users under the age of 16

If you are under 16, please ensure you obtain your parent/ guardian’s permission before sending any personal information to any website or Onezero Energy Limited.

Access to your own information

You can contact us at any time to access, change or update the details we hold on you. You can obtain a copy of your record, known as a Subject Access Request free of charge. However, we reserve the right to charge an appropriate fee if a Request is manifestly unfounded or excessive, particularly if it is repetitive.

We will of course ask you to confirm your identity. If you would like to access the personal data held on you by Onezero Energy Limited, please apply by emailing

We must provide you the information without delay and at the latest within one month of receipt.

We may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.

Other websites

Our website and social media pages contain hyperlinks to other websites. This privacy policy only applies to this website. When you link to other websites you should read their own privacy policies.

Please email us at if a link is not working.

Using our social media pages

While this policy covers our privacy practices and how we will use any information collected from our website and social media pages, it doesn’t cover how providers of social media websites will use your information.

Please refer to the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.


We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we can’t guarantee that loss, misuse or alteration of information won’t occur, we will use industry standard methods to prevent this.

Whilst we do our best to try and protect the security of your information, we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur whilst you are transferring information across the internet.



As most websites do, ours uses cookies to help provide our visitors with the best experience we can. Cookies are small files that are placed on your device when you browse websites.

We use cookies to help us to:

  • Remember your settings during and between visits

  • Improve the speed/security of our site

  • Allow you to share pages with social networking sites

  • Continuously improve our website for you

  • Make our marketing more efficient


Granting us permission to use cookies

If the settings on your browser are adjusted to accept cookies, we take this as your permission to use cookies when using our website. Should you wish to remove or not use cookies from our site, please see our instructions below.

How long do cookies last?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These can be:

  • A date in the future

  • When you close your browser (known as a Session Cookie)

  • A date in the past


Site improvement cookies

Occasionally we will test new designs or site features on our website. We may do this by showing slightly different versions of our website to different people and then anonymously monitoring how our site visitors respond to these different versions. This will ultimately help us to provide you with a better website.


Anonymous visitor statistic cookies

We use cookies to analyse visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what pages they looked at etc. This helps us to continuously improve our website. With the use of Google Analytics, we are also able to find out, on an anonymous basis, from which search engine visitors reached our site and whether they have visited before. This helps us to continue to develop our service for you.


Third party functions

Our site includes functionality provided by third parties, for example embedded YouTube or Vimeo videos. These third-party functions will also use cookies and disabling these cookies will likely break the functions offered by these third parties.


Social networking site cookies

So you can easily “Share” or “Like” our content on social networking sites, we have sharing buttons on our site. The privacy implications on this will vary from site to site and will be dependent on the privacy settings you have chosen on these particular sites.


Turning cookies off

You can usually turn cookies off by adjusting the settings on your browser to stop it from accepting cookies. Please do be aware that, in doing so, you will likely affect the functionality of our website.



If you are dissatisfied with our use of your personal data, you can complain by email via For all other complaints, please see our Complaints procedure in the Terms and Conditions.

If you are not happy with our response or consider that your data protection or privacy rights have been infringed, you can complain to the Information Commissioner’s Office (ICO) at


Changes to Privacy and Cookie Policy

Any changes or updates to this policy will be placed on this webpage. Your continued use of our website after changes are posted constitutes your acceptance of these Terms and Conditions.

By using our site or social media pages, you consent to our collection and use of information in accordance with this policy. If you don’t agree to this policy, please don’t use our site or social media pages.

If you have any questions/comments about privacy, please email us at


This Privacy and Cookie Policy was last updated: 16th April 2022.

bottom of page