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Terms and Conditions


Thank you for visiting the Onezero Energy Limited website.



Please read these terms and conditions (“Terms”) carefully before using this site. If you do not accept these Terms, please do not use this website. If you use this website, you will be bound by these Terms and they will form a contract between you and us.

These Terms apply to the entire contents of our website, to any downloaded or streamed content and to any correspondence by email between you and us. The Privacy Policy also forms part of these Terms and should be read in addition.

Who we are

Onezero Energy Limited Ltd. is a private limited company registered in England & Wales number 12475030 whose registered address is at C/O External Services Limited, Central House 20 Central Avenue, St Andrews Business Park, Norwich, England, NR7 0HR.

Onezero is the trading name of Onezero Energy Limited Ltd. and shall be used as the company name throughout any document, website, or public facing media, unless there are legal requirements to refer to the limited company. 

Reference in these Terms to “we”, “us” or “our” refers to Onezero Energy Limited.


We may change these Terms at any time, in which case the amended Terms will be posted on our website and will apply from the date we post them, with the exception that any orders that we have already accepted from you before the new Terms are posted will continue to be subject to the Terms in force when your order was accepted. 

Using our website

In using our website, you agree to only do so in a manner that complies with all applicable laws and regulations and is consistent with these Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of our site (including, without limitation, by hacking). We reserve the right in our sole discretion to deny any user access to our website without prior notice.

The content on our website is for your general information and personal and lawful use only and is subject to change without notice.

We try to make sure that it is accurate and up to date but we give no guarantees about accuracy or completeness and we will not be responsible for any errors or omissions or for the results of using information on the site. 


You are not required to register to use our site.


Privacy Policy

We take your privacy very seriously and will treat all of your personal information in accordance with our Privacy Policy.

Your obligations

  • When using our website, you must:

  • Use our website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use of our website by, any third party;

  • Not engage in any conduct which is unlawful, or which may harass or cause distress or inconvenience to any person;

  • Not upload, post, transmit or distribute any material or information (i) where you do not own or have the right to use the intellectual property rights in that material or (ii) which is unlawful or which is potentially harmful, threatening, abusive, libellous, defamatory, pornographic or otherwise obscene, racially or ethnically or otherwise objectionable, or damaging to the reputation of Onezero Energy Limited;

  • Not interfere with, damage or disrupt any part of our website, any equipment, systems or network used to operate our website;

  • Not transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer or hardware;

  • Use current virus checking software; and

  • Not reproduce, duplicate, copy or re-sell any part of our website.


The information provided on this website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Whilst we endeavour to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of that information and we will not be held liable for any errors or omissions. The material on our website may be out of date, and we make no commitment to update such material.

We do not warrant that the functions contained in our site will be uninterrupted or error free, that defects will be corrected, or that our site or the servers that make them available are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials. We will not be liable for any loss, disruption or damage to your data or your computer system or any other damages (including amongst others, losses, loss of profit or loss of use) arising out of your use or delay or inability to use our site, their content or any link to another website arising in contract, tort (including negligence) or otherwise except in the case of death or personal injury caused by our negligence.

Website Content

All content posted or submitted by users of this website, including but not limited to, stories, comments, suggestions and emails, must comply with the following rules. Please read these rules carefully before submitting any material to this website. We are not responsible for the contributions posted to our website. These contributions express the views of the author of the contribution and not the views of Onezero Energy Limited.

If you have a complaint about any content on this website, please notify us immediately by email at

You must not post or transmit to this website any material:

  • That is knowingly false or misleading, defamatory, illegal, abusive, vulgar, hateful, harassing, liable to incite racial hatred, blasphemous, discriminatory, pornographic, sexually oriented, threatening or invasive of a person’s privacy;

  • Which you do not own or for which you have not obtained all necessary licenses and/or approvals;

  • Which is technically harmful (including, amongst other things, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);

  • Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with anyone or any entity.

If you post or transmit to our website any material of the type prohibited under the terms above (or which otherwise results in a claim or action against us) and we incur any costs, expenses, liability or losses as a result, then you agree to indemnify us for all such costs, expenses, liability and losses.

If you post or transmit any material to our website:

  • You grant us a non-exclusive, perpetual, royalty free, worldwide licence to use, highlight, comment, modify or reproduce your contributions in whole or part, in whatever form, on our website, social media pages and other communications and publications;

  • By submitting a contribution you waive your moral rights including the right to be identified as the author of the content;

  • You grant us the right to use the name that you submit in connection with that material; and

  • We shall be entitled to reveal your identity (or any information which we have about you) to any third party that any if that material violates any of their rights or to any government or regulatory authority that is entitled or requires us to do so.

We may remove or edit any material or posting you make on our website at any time.

Intellectual property rights

You acknowledge that all copyright, trademarks and other intellectual property rights on our website and all photographs, footage, designs, images, text, software, data and other material in our site or generated by our site are owned by us or our licensors. You are permitted to use the site and this material only as expressly authorised by us.

You are permitted to print and download extracts from our website for your personal non-commercial use, provided in each case that:

  • Copyright and source indications are also printed and copied;

  • No modifications are made to the materials and they are not used as part of any other publication;

  • Any document is printed and copied entirely and is not used in a derogatory or misleading context; and

  • The material is not used in a manner which may damage our reputation or otherwise be harmful to us or impair our ability to achieve our objectives.

No other use of material on our website may be made without first obtaining our written consent. In particular, you must not do the following unless you have first obtained our written permission:

  • Incorporate any material from our site in any other work, broadcast or publication, whether hard copy or electronic form; nor

  • Make any commercial use or publication of any material on our site (other than as necessary for the purpose of viewing the site in the course of business).

If you wish to use any material from any of our site other than in accordance with the terms above, please email your request to

The photographic, text and other graphic images on the websites or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed or otherwise exploited.

Logos and names used on the website may be the trademarks of Onezero Energy Limited or their respective owners. No permission is given by us in respect of the use of any such trademarks, names or logos and such use may constitute an infringement of the holder’s rights.

Any rights not expressly granted in these terms are reserved.

We reserve the right to terminate your rights to use or receive material from us at any time.



We do not limit in any way our liability for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, and save as provided above, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website.


We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

  • Loss or damage was not reasonably foreseeable to both you and us when you commenced using our site or when a contract for the supply of products by us to you was formed;

  • Loss or damage was not caused by any breach by us, our employees or agents; nor

  • Loss or damage relates to your business (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).


Accessing our website

Our website is made available free of charge.


We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.


You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.


Our site may contain hyperlinks to third party websites. Such links are provided for your convenience only. We do not control such websites and are not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites nor any association with their operators. If you decide to access any of the third-party websites linked to or from our website, you do so entirely at your own risk and we are not responsible for any damage, loss or offence caused or alleged to be caused by or in connection with the content, information, advertising, services or products available on third party websites. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. If a link is not working, please email

Our website may also contain functionality provided by third-party services. In engaging with these third-party services, you are subject to their terms and conditions, and Onezero Energy Limited has no responsibility or liability in connection with those services or relationships.

If you wish to link from your website to any page of our site you may do so only on the basis that you link to, but do not replicate, the website page, and subject to the following conditions:

  • The linking text must simply consist of the website address;

  • You do not remove, distort or otherwise alter the size or appearance of any logos on our site;

  • You do not in any way imply that we are endorsing any products or services;

  • You do not misrepresent your relationship with us nor present any other false information about us;

  • You do not otherwise use any Onezero trademarks displayed on our site without our express written permission;

  • You do not link from a website that is not owned by you; and

  • Your website does not contain content of the type referred to under Website Content or that does not comply with all applicable laws and regulations.

At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our site.



If any provisions of these Terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country which apply to these Terms, then so far as these Terms apply within that country in which those provisions are illegal, invalid or unenforceable those provisions shall be severed and deleted from these Terms and the remaining provisions of these Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breached these Terms.

Events beyond our control – we will not be liable to you for any delay in delivering any services or order or for breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, epidemic, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights.


Law, courts and language

These Terms and use of our site are governed by and to be interpreted in accordance with the English law. In the event of any dispute arising in relation to these Terms or use of our site, the appropriate UK courts will have jurisdiction over the dispute. 

Your non-excludable statutory rights are not affected.

These Terms and our website are provided in the English language only.


Customer Service/complaints

We hope that you are happy with the service you receive. However, should you have any queries or problems please contact us Monday to Friday, 9am to 5pm by email at

If you want to complain, please get in touch with us with the details of your comment or complaint, including any suggestions you may have on how you feel it could be resolved. If it becomes a formal complaint then we will ask you to put this in writing, including your name, address and telephone number.

We will respond to complaints within 5 working days, or, if a detailed response is required, within 28 working days, but we will keep you informed throughout.

We will respond to your comment via the same method you used to contact us, unless you request otherwise.

If you are still not satisfied after we have responded and you wish to make a formal complaint, we will as you to put this in writing and will escalate it to senior management.

We commit to being honest and open when handling complaints, ensuring confidentiality and compliance with data protection regulations.

We will ensure that all complaints are handled fairly and without prejudice or discrimination.

We will make sure that, wherever possible, complaints are resolved and relationships repaired.

Complaints we may not respond to:

There are times when we may choose not to respond to a complaint:

  • When a complaint is about something over which Onezero Energy Limited has no direct connection.

  • When a complaint has only a very broad connection to something that Onezero Energy Limited is working on but is not something over which we have control or influence (e.g. political issues).

  • When someone unreasonably pursues a complaint which we have already responded to through the escalation process.

  • When a complaint is incoherent or illegible.

  • When a complaint is clearly part of a bulk mailing or email.

  • When a complaint is made anonymously. However, we will investigate the complaint and use the information to improve in any way that we can.

We endeavour to resolve complaints as quickly, as possible but if we are unable to do so you may refer your complaint to a European Commission Alternative Dispute Resolution (ADR) provider and we will cooperate with the ADR provider in trying to find a mutually acceptable resolution.


Terms were last updated: 16th April 2022.

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